What I do

I design the structural logic behind intuitive products. I help product teams land the architecture that still makes sense when the roadmap gets ambitious.

I build and scale disciplines. I founded Zillow's IA practice from zero and made it a product strategy lever that leadership reaches for. Before that, I brought coherence to a 60-million-page platform at Microsoft.

I am an ambiguity predator. A jazz musician who studied library science and went into product strategy, my sweet spot is leading teams through sprawling, ambiguous projects with hard-to-define ROI.

What I say

Responsible AI is the process of thinking before building. Information architect-y people are uniquely suited for stewarding teams through the act of designing and building AI-enabled systems responsibly. I gave a talk at IAC24 explaining how.

Improvisation is a form of bricolage, making due with what we have in front of us. We can use tools from jazz improvisation to become better facilitators and collaborators. I have given several talks on this idea.

Effective collaboration is hard, but not impossible. Working at a large corporation means that we are constantly working with strangers, surfing the waves of re-orgs, and trying to implement big fuzzy ideas that cross organizational boundaries and features. I do a lot of thinking and talking about how we can be better collaborators.