What I do

I help teams design responsible AI-enabled experiences at scale.

I create intelligible, stable, human-centered experiences by leveraging the best of design thinking and systems thinking. I help product teams negotiate the tension between business demands and user needs.

I am an information architect on the world’s largest collection of technical documentation, Microsoft Learn. I thrive in a world of complex UX debt, massive scale, and cross-organizational drift.

What I say

Responsible AI is the process of thinking before building. Information architect-y people are uniquely suited for stewarding teams through the act of designing and building AI-enabled systems responsibly. I gave a talk at IAC24 explaining how.

Improvisation is a form of bricolage, making due with what we have in front of us. We can use tools from jazz improvisation to become better facilitators and collaborators. I have given several talks on this idea.

Effective collaboration is hard, but not impossible. Working at a large corporation like Microsoft means that we are constantly working with strangers, surfing the waves of re-orgs, and trying to implement big fuzzy ideas that cross organizational boundaries and features. I do a lot of thinking and talking about how we can be better collaborators.